Non-Driving Jobs

Overnight Support Specialist

The Opportunity:
As an Overnight (Extended Operations) Support Specialist, you make a difference by supporting and assisting our professional drivers, fleet managers, customers, and customer service team during non-business hours. As a result, you ensure the smooth and seamless operation of our business. This is gratifying work that will provide you with a high level of personal and professional satisfaction.

You create Driver Success by providing responsiveness, care, and solutions to our drivers.

The Schedule:
This opportunity offers tremendous work/life balance. This is an overnight schedule. You start your shift at 6:00 pm, and end at 6:00 am. You will work a unique 7 days on 7 days off schedule. You start your work week on Monday, and it ends the following Sunday. You then have the next 7 days off! You qualify for full-time pay and benefits. How cool is that?

The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals. 

Our industry is very dynamic, and no two days are the same. That is one of the reasons we love what we do! So you will need to be very adaptable, able to plan, organize, prioritize, and complete multiple tasks. You will also need to be a pro at analyzing, anticipating, and evaluating problems, solutions, and situations to draw logical conclusions and make well-informed decisions.

Fleet Manager

The Opportunity:
Now is your chance to help move America's freight as a Fleet Manager (FM) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As an FM, you lead a fleet of up to 45 drivers and support their ability to be productive, safe, and deliver flawless service to our customers. The work you do helps our drivers succeed, contributing to retaining the safest, most professional drivers in the industry.

HR Coordinator

The Opportunity:
As a Human Resources Coordinator, you make a difference by helping us achieve our key business objectives by providing administrative support to the Human Resources team by gathering, recording, and maintaining confidential HR data, creating informative and detailed written communication, such as reporting, memo documents, and letters, and assisting the Human Resources team in various exciting and robust project work. You will provide support in various employee relations functions, including assisting with investigations, performance improvement process, separations, and resignations.

The Fit:
This is a great opportunity for a recent graduate looking to put their HR degree to use or for someone looking to grow their HR skills in in a diverse environment over multiple HR functions. The ideal candidate thrives in a dynamic and ever-changing work environment, has the ability to meet tight deadlines while managing multiple priorities, and maintains a high level of confidentiality. Additionally, this role requires a strong attention to detail to ensure data integrity and accuracy of information.

Therefore, you must be able to:

• Communicate with a diverse audience
• Creatively problem-solve
• Build trust and rapport 
• Think strategically
• Effectively collaborate
• Possess the ability and desire to develop and learn new skills

Additional Qualifications:

• Associate or Bachelor's degree in Human Resources or Business Management field preferred
• Knowledge of federal, state and local employment law preferred

Driver Recruiter

The Opportunity:
Now is your chance to help move America's freight as a Driver Recruiter for Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier! As a Driver Recruiter, you will review applications, complete phone interviews, schedule pre-employment screenings, and make informed hiring decisions to select top talent for our paid on-the-job training program. Roehl Transport offers drivers industry-leading pay and home time, coupled with modern equipment and a culture that is Driver-Driven. When you recruit for Roehl, you can be confident that you are connecting drivers to a carrier that will support their success!

The Fit:
In this face-paced, administrative role, you connect with individuals from diverse backgrounds and educate them on our training process, fleet options, income potential, and communicate the benefits of working for Roehl. Therefore, you must possess the following skills:

• Effective & timely communication with a diverse audience
• Persuasive speaking
• Effective time-management and ability to multitask
• Collaboration
• Strong desire to develop and learn new skills
• Maintain high level of organization

Customer Service Representative

The Opportunity:
Now is your chance to help move America's freight as a Customer Service Representative (CSR) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps us generate revenue while building our book of business with customers.

The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

Infrastructure Support Analyst

The Opportunity:
As an Infrastructure Support Analyst, you make a difference by providing technical support for over 600 users across 13 different locations and wireless access and intranet service for our 2,500 professional drivers—this exciting opportunity to provide exceptional customer service and technical support across many complex software and hardware technologies.

You create Driver Success by ensuring that our team members have the necessary technology tools to support our professional drivers and our customers.

The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals. 

You will use your strong analytical and problem-solving skills to determine how to proactively identify, research, resolve and document technical issues that arise. Additionally, you use your superb customer service skills to work closely with end-users to ensure they have an exceptional customer service experience.

We are looking for someone with expertise in installing, configuring, and troubleshooting Microsoft Desktop technologies, including RDS and Office, printers, VoIP phone systems, and desktop/laptop hardware components in a 24x7 Service Level environment.

You will need knowledge of Active Directory and network services (DNS, DHCP, and WINS) and experience configuring and troubleshooting mobile devices.

A big plus if you have experience with Office 365, SharePoint, Windows 10, Cisco voice & video technologies, and the Microsoft System Center Suite.

Application Processing Specialist

The Opportunity:
Now is your chance to help hire drivers to move America's freight as an Application Processing Specialist with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

In this administrative role, you process driver applications by verifying work history, conducting motor vehicle registration and background checks, and processing other industry reports. Your work ensures we stay compliant with federal and state regulations and helps us hire the safest, most professional drivers in the industry.

The Fit:
In this role, you work directly with applicants, former employers, state agencies, and various internal teams to complete tasks find creative solutions, and build strong relationships established on trust. Therefore, it requires the following competencies to be successful:

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Instills Trust

Entry-Level Manager Trainee

The Opportunity:
Now is your chance to help move America's freight as a Fleet Manager (FM) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As an FM, you lead a fleet of up to 45 drivers and support their ability to be productive, safe, and deliver flawless service to our customers. The work you do helps our drivers succeed, contributing to retaining the safest, most professional drivers in the industry.

The Fit:
In this role, you work directly with drivers, our customer service team, and other members of TeamRoehl to develop business, find creative solutions and build strong relationships established on trust. In addition, you support your driver's Success by coaching them, ensuring they have productive freight to haul, deliver on time and accident-free, and maintain a solid work/life balance.

Therefore, you must be able to:

• Communicate with a diverse audience
• Creatively problem-solve
• Think strategically
• Effectively collaborate
• Posses the ability and desire to develop and learn new skills

Logistics Service Representative

The Opportunity:
Now is your chance to help move America's freight as a Logistics Service Representative with Roehl Logistics, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning company!

As a Logistics Service Representative, you make a difference by providing transportation solutions to our customer's freight needs while working with our extensive network of over 10,000 carriers. This fast-paced position requires looking for creative solutions that exceed our customers' and carriers' expectations! In addition, you will be responsible for negotiating rates with customers and carriers and developing business solutions with them.

The Fit:
In this role, you work directly with customers and carriers to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

Truck Technician

As a Diesel Truck and Trailer Technician you make a difference by ensuring that our drivers are able to stay safe and productive as they provide services to our customers. You do this by performing preventative maintenance service, scheduled repairs, and emergency repairs to our tractors and trailers. You trouble shoot and diagnose issues and make good decisions under pressure, prioritize tasks, and use your strong technical knowledge to successfully perform your job.
Schedule; 8 days on/ 6 days off or 4 days on/ 3 days off, 3 AM to 1 AM

Senior Application Developer

The Opportunity:
As a Senior Application Developer, you make a difference by creating, maintaining, and optimizing source code for large web service and web applications using Roehl’s chosen technologies. You will use your technical expertise to participate in peer discussions on architecture and overall direction for Roehl application development, then help design and build the next generation of enterprise applications to replace our legacy systems. You will also mentor junior team members so that they may develop their skills.
Roehl Transport is a data rich environment! Our 2,000+ tractors and 5,000+ trailers are generating hundreds of data points per mile. Our proprietary customer and driver management systems and sophisticated communications systems are full of data just ready to be explored and leveraged. We can provide you with a rewarding and challenging work environment, collaborative team culture, and the opportunity to have a meaningful impact.
The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

Our industry is very dynamic, and no two days are the same. That is one of the reasons we love what we do! You will need excellent written and oral communication skills and the ability to communicate ideas in both technical and user-friendly language. Your high level of self-motivation and direction, coupled with your strong attention to detail, will also help you be successful in this role. Finally, the ability to research into application development issues when they arise and prioritize tasks in a high-pressure environment will make you the ideal candidate for this opportunity!

The Experience:

• A Bachelor’s Degree in Computer Science, Computer Engineering, or Information Systems and/or 4-7 years of experience managing development resources
• 4+ years direct experience in software development and/or programming design and systems management.
• Proven experience in the development and implementation of software solutions.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Technically fluent in .NET framework and development.
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
• Knowledge of database design and file management techniques.
• Working knowledge of network and PC operating systems.
• Knowledge of network hardware, protocols, and standards.
• Knowledge of applicable data privacy practices and laws.

Customer Service Representative

The Opportunity:
Now is your chance to help move America's freight as a Customer Service Representative (CSR) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps us generate revenue while building our book of business with customers.

The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

Senior Data Engineer

The Opportunity:
As a Senior Data Engineer with TeamRoehl, you make a difference by designing, developing, and implementing innovative data solutions that provide deep value to our Roehl team members and drivers.  You are responsible for developing and optimizing critical infrastructure, ETL processes and data retrieval methodologies to create and deliver high value Roehl information assets.  This technical leader will be on the front line of striving for modern data practices. 

Roehl Transport is a data rich environment! Our 2,000+ tractors and 5,000+ trailers are generating hundreds of data points per mile. Our proprietary customer and driver management systems and sophisticated communications systems are full of data just ready to be explored and leveraged. We can provide you with a rewarding and challenging work environment, collaborative team culture, and the opportunity to have a meaningful impact. This position has a high level of interaction with end users and will give you the ability to create and maintain purposeful products that make a difference!

You create Driver Success by using your technical skills and abilities to create purposeful products that help us improve driver productivity and satisfaction.

The Fit:
At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual who shares our values, someone who is looking to grow and develop professionally with a team who is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!

Do you love communicating, collaborating and building relationships with a diverse group of people? How about designing information architecture and data pipelines in a tier-3 data center or in the cloud?   Well, as a Senior Data Engineer with TeamRoehl you work very closely with business analysts, data owners and BI Developers to collect, understand and validate data requirements as well as use your business and technical experience to analyze a variety of organizational needs and provide effective data engineering solutions.    Become a member of one of the top Technology departments in WI!

The Experience:
This is a senior-level opportunity. This generally means that you have:

• Expert level SQL Skills
• Multiple years of building and implementing data warehousing and analytical solutions.
• 2 or more years of experience developing within a modern information stack
• Deep understanding of relational and dimensional data models and metadata practices
• Understanding of basic data governance practices
• Understanding of Agile development practices
• Understanding of secure data handling practices
• Experience with the Microsoft stack, utilizing SQL Server and T-SQL is highly preferred
• Experience with C# is preferred
• Cloud Experience is desired, Azure preferred
• Experience with modern visualization tools such as Power BI or Tableau is a plus
• Experience with Angular or similar web development platforms is a plus
• Experience with Cloud Data Lake implementations is a plus
• Experience with Azure data pipelines is a plus
• Experience with Snowflake is a plus

Additionally you have experience in:

• Visual Studio
• Azure DevOps
• Visio

Fleet Manager

The Opportunity:
Now is your chance to help move America's freight as a Fleet Manager (FM) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As an FM, you lead a fleet of up to 45 drivers and support their ability to be productive, safe, and deliver flawless service to our customers. The work you do helps our drivers succeed, contributing to retaining the safest, most professional drivers in the industry.

Diesel Truck and Trailer Technician

As a Diesel Truck and Trailer Technician you make a difference by ensuring that our drivers are able to stay safe and productive as they provide services to our customers. You do this by performing preventative maintenance service, scheduled repairs, and emergency repairs to our tractors and trailers. You trouble shoot and diagnose issues and make good decisions under pressure, prioritize tasks, and use your strong technical knowledge to successfully perform your job.

Diesel Truck and Trailer Technician

As a Diesel Truck and Trailer Technician you make a difference by ensuring that our drivers are able to stay safe and productive as they provide services to our customers. You do this by performing preventative maintenance service, scheduled repairs, and emergency repairs to our tractors and trailers. You trouble shoot and diagnose issues and make good decisions under pressure, prioritize tasks, and use your strong technical knowledge to successfully perform your job.

Customer Service Assistant

The Opportunity:
Now is your chance to help move America's freight as a Customer Service Representative (CSR) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps us generate revenue while building our book of business with customers.

The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

Entry-Level Technician

As a Tarp Repair Technician you make a difference by repairing the tarps that are used by our flatbed drivers to protect our customers freight, issuing and transferring equipment to our drivers, managing equipment inventory and supporting the maintenance manager. We will train the right candidate to perform this position so you can be successful with our team
 

Logistics Service Representative

Now is your chance to help move America's freight as a Logistics Service Representative with Roehl Logistics, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning company!

As a Logistics Service Representative, you make a difference by providing transportation solutions to our customer's freight needs while working with our extensive network of over 10,000 carriers. This fast-paced position requires looking for creative solutions that exceed our customers' and carriers' expectations! In addition, you will be responsible for negotiating rates with customers and carriers and developing business solutions with them.

Safety Lane Technician

The Opportunity:
Now is your chance to help move America's freight as a Safety Lane Technician with Roehl Transport, Award-winning carrier!  In this role you make a difference by inspecting our trucks and trailers as they enter our facility and look for mechanical deficiencies that need to be addressed. You create Driver Success by ensuring that our drivers have the proper and well-maintained equipment to do their work.

We are looking for someone with good mechanical aptitude with the willingness and ability to learn proper repair techniques and to work outside in all types of weather conditions. 

The Experience:
This is an entry-level position and an excellent opportunity for someone with a high level of mechanical aptitude but who has not had formal education or experience in a diesel shop. We will provide you with the necessary training to be successful.

The Schedule:
You will work Monday through Friday 2 PM to 11 PM
The Wage:
Starting pay is $16.00 per hour. You are also eligible for a variable compensation bonus, medical, dental, 401k, profit sharing, and Paid Time Off!

Regional Sales Manager

Here is your opportunity to join Roehl Transport, one of the leading truckload carriers in the industry, as a Regional Sales Manager. Roehl Transport is a Forbes Magazine Best Mid-Sized Employer and an ATA Presidents’ Award-winning carrier, and we continue to be an industry leader in safety and operational excellence!

Talent Development Manager

Now is your chance to lead Talent Development for Roehl Transport, a Forbes Magazine Best Mid-Sized Employer and an ATA Presidents' Award-winning carrier!

In this role, you set the learning and development strategy for TeamRoehl while leading a team of talent development professionals. Your team will consult with business leaders to understand the developmental needs of their teams and design training programs to help teammembers cultivate new skills, enhance existing skills, and close performance gaps. Your programs will support individual contributors up to executive-level leadership and are delivered virtually, virtual instructor-led, and traditional in-person instructor-led. 

If you are looking for a difference-making role, this is it! 

Customer Service Representative

The Opportunity:
Now is your chance to help move America's freight as a Customer Service Representative (CSR) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!

As a CSR, you manage the awarded freight volume from your customers, solicit freight, and develop additional business with your customers. Your work ensures our drivers make a great living and helps us generate revenue while building our book of business with customers.

The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

The Wage:
You will earn a competitive salary and have the opportunity to earn two monthly bonuses. Additionally, you are eligible for medical, dental, 401k, profit sharing, and paid time off. We even offer tuition reimbursement if you are interested in advancing your education.

Vehicle and Facility Maintenance Technician

The Opportunity:
Now is your chance to help move America's freight as a Vehicle and Facility Maintenance Technician with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier! In this role you are on the front lines! You will perform basic maintenance services to our vehicles, facility maintenance, this may also include some warehousing. Candidates need to be trustworthy and manage time effectively.

The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

The Experience:
This is an entry-level opportunity; however, we prefer someone with prior maintenance experience/warehouse experience. Additionally, forklift experience is a plus.

The Schedule:
 This position is a Monday thru Friday 8:00 am -5:00pm with a 30 minute non – paid lunch.

Trailer Technician

The Opportunity:
Now is your chance to help move America's freight as a Trailer Technician with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier! In this role you make a difference by conducting preventative and routine maintenance on our van, refrigerated, flatbed and curtainside trailers. You also troubleshoot and diagnose mechanical issues with those trailers. You create Driver Success by ensuring our drivers have safe, well maintained trailers to work with.

The Fit:
At Roehl Transport we value Mutual Support & Teamwork, Respect, Making a Difference, Honesty, Integrity, Accountability, Customer Care, Driver Success, and our Cornerstone Value: Safety! These values guide our daily interactions with each other and our customers. We are looking for an individual that shares our values and someone who is looking to grow and develop professionally with an organization that is committed to their success! We work hard and we have fun collaborating together as we accomplish our goals!

We are looking for someone with good mechanical aptitude with the willingness and ability to learn proper repair techniques. You will also need to be comfortable working outside in a shed and all types of weather conditions. You will need a valid and current drivers license and be able to lift 75 lbs.

The Schedule:
This position is 8 days on/ 6 days off or 4 days on / 3 days off 5 AM to 3 PM.
 

Tarp and Safety Lane Inspector Techician

The Opportunity:
As a Tarp Repair and Safety Lane Inspector Technician, you make a difference by repairing the tarps used by our flatbed drivers to protect our customer's freight, issuing, and transferring equipment to our drivers, managing equipment inventory, and supporting the maintenance manager. You also inspect our trucks and trailers as they enter our facility and look for mechanical deficiencies that need to be addressed.

You create Driver Success by ensuring that our drivers have the proper and well-maintained equipment to do their work.

The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

We are looking for someone with good mechanical aptitude with the willingness and ability to learn proper repair techniques and to work outside in all types of weather conditions. In addition, you will need a valid and current driver's license and can lift 75 lbs.

The Experience:
This is an entry-level position and an excellent opportunity for someone with a high level of mechanical aptitude but who has not had formal education or experience in a diesel shop. We will provide you with the necessary training to be successful.

The Schedule:
You will work 5:00 am till 1:30 pm Monday - Friday.
 

Service Writer

The Opportunity:
Now is your chance to help move America's freight as a Service Writer in Gary, IN with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier! In this role you are on the front lines! You will provide support for Drivers and Technicians with parts and Service Writing for preventative maintenance service, scheduled repairs, and emergency repairs to our tractors and trailers. You will troubleshoot and diagnose issues, make good decisions under pressure, prioritize tasks, and use your strong technical knowledge to perform your job successfully. You will work closely with parts vendors to procure parts in a timely manner.

The Fit:
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We are looking for someone who shares our values and is motivated to grow with our successful team! We work hard and have fun collaborating as we accomplish our goals.

Additionally, you will need to possess experience and knowledge of preventative maintenance, shop operations, parts department, and documentation. Our environment is exciting and dynamic. Therefore, you must accept change and adapt quickly to new situations and professionally cope with changing job demands. You will also need basic knowledge and experience working with computers for diagnostic resources and repair order entry.

The Experience:
We are looking for at least 1 year experience of service writing or applicable work experience. 

The Schedule:
Monday through Friday 3:00 PM to 11:30 PM

The Wage:
You will receive a competitive hourly wage, variable compensation bonus, medical, dental, 401k, profit sharing, and Paid Time Off, $3.00 per hour differential pay with this schedule.
 

Diesel Truck and Trailer Technician

As a Diesel Technician you are on the front lines! You will perform preventative maintenance service, scheduled repairs, and emergency repairs to our tractors and trailers. You will troubleshoot and diagnose issues and make good decisions under pressure, prioritize tasks, and use your strong technical knowledge to successfully perform your job.